Privacy Policy

RIBA Enterprises Limited is committed to preserving the privacy of all visitors to its range of websites. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on any of these sites, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

We may collect the details provided by you, including details of payment cards used, when you register or order products and services from one or more of our web sites, together with information we learn from your visits and usage of these web sites and services.

Use of your information

Your information will enable us to provide you with access to all relevant parts of our sites and to supply the goods or services you have requested. It will also enable us to invoice you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, develop and improve our products and services.

In particular:

  • Where appropriate we may record the name and version of your software to ensure compatibility with the particular product or service being supplied
  • Where appropriate we may download a file to your system containing new web addresses accessed by the product or services being supplied which will allow you uninterrupted use of the relevant web services
  • If you subscribe to NBS software products, optional online access to other data will be provided and we will track usage to provide statistics for the purposes of validating and improving the service
  • All NBS software products contain support for automated error reporting via the internet to RIBA Enterprises and this report may be sent to third parties where relevant to help us resolve your issue
  • Please note, telephone calls to NBS may be monitored for training purposes.

We may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the sites or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. You can opt out at any time by sending an email to privacy@ribaenterprises.com.

Disclosure of your information

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our sites to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, other than companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that third parties are aware of this policy and are required to act in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which we store on your computer. Our system issues these cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our sites.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.